Desktop Support

C&NS provides a full range of support for all desktop and laptop computers purchased and owned by the University. The Desktop Support group offers phone-based and in-person troubleshooting and software & hardware repair.

The first point of contact for any problem concerning computers on campus is the C&NS Help Desk, which is reachable from on campus at ext. 4069 or from off campus at 254-4069. Any computing issues, including network accounts, e-mail issues, and server problems, should be reported to the Help Desk. The desk is staffed from Monday through Friday during normal working hours (8:30 a.m. to 4:30 p.m.). Please remember, however, that there is only one technician assigned to the desk at a time, so if that person is on another line when you phone, your call will be sent to our voicemail box. The voicemail will be retrieved as quickly as possible, and C&NS will make every effort to return calls in less than 24 hours from the time that a message is left.

A sophisticated call-tracking database is used to log and track all requests for help that arrive at the Help Desk. When a user phones, detailed information will be obtained about the problem and a call ticket will be assigned to one of C&NS's computer technicians. If you are making a follow-up call to check on a previous request for help, please let the person you're talking to know that your call is in reference to a previously logged problem.

In addition to basic software & hardware troubleshooting and repair, the Desktop Support Team arranges for the purchase of new computers for staff and faculty offices, coordinates software licensing, conducts training classes, handles e-mail support, and offers information on personal computer purchases.

Who should I call for my current problem?