Desktop Support Services
Information Technology Services (ITS) employs highly trained technicians to support technology needs for both Faculty and Staff across the University. ITS Desktop Support technicians support a variety of tier 1 and tier 2 issues including but not limited to software, hardware, and network related requests. Other duties include advising employees to make technology purchases, ensuring that end users are properly trained on University supplied systems, deploying both Windows and Apple PC systems to end users, and to provide excellent customer service by working with other ITS departments as a team to resolve issues in a timely manner. Collectively, ITS Desktop Support technicians are certified to perform hardware repairs on Dell, HP, and Apple hardware.
University employees with any computing needs are encouraged to submit a request through our online ticketing system for any software, hardware, or network related issues. Personally owned computers and printers that were not purchased through the University may be referred back to the manufacturer for further assistance in resolving any hardware related issues.
We can be reached by calling the ITS Help Desk, located in the Dimenna-Nyselius Library:
Location: DiMenna-Nyselius Library, room 215 (Main Floor)
Phone: (203) 254-4000 ext. 4069
Fax: (203) 254-4041
Hours: Monday-Friday, 8:30 a.m.- 7 p.m.
Summer Hours: Mon -Thurs 8:00am-7 p.m. Friday 8:00am -12:00.
Walk-ins are also welcomed and encouraged at the ITS Help Desk.