StagCard Cardholder Agreement
Obtaining a StagCard (Fairfield University Identification Card)
The StagCard is intended to be used the entire time an individual is associated with Fairfield University. It is not necessary to obtain a new card each semester or academic year. In order to receive a new StagCard, an individual must present a valid form of photo identification (driver's license, passport, or government issued ID) at the time of application. The card must be carried at all times while on campus and must be presented to University officials upon request. The card is the property of Fairfield University and is non-transferable. It must be presented to make a purchase or transaction and shall be the only means of accessing the cardholder's account.
Lost or Stolen Cards
You must report lost or stolen StagCards immediately to safeguard your account and access privileges. Report your lost or stolen card to the StagCard Office in the Kelley Center during business hours.
Outside of regular business hours, lost or stolen cards can be reported to the University's Department of Public Safety or to www.stagcardonline.com 24 hours a day, 7 days a week.
Once your card is reported lost or stolen, it is deactivated and can no longer be used. Once a new StagCard has been issued, the old StagCard will be invalid, and, if found, cannot be reactivated.
There is a $25 replacement fee for lost cards. If a card is stolen, the individual must provide official documentation of the theft (police report or Public Safety report) to receive a replacement card at no cost; otherwise, the card will be considered lost.
Liability for Illegitimate Use of Accounts
If a StagCard is lost or stolen, the cardholder is liable for all transactions until the card is reported lost or stolen to the StagCard Office (during normal business hours), Public Safety (24 hours a day), or the online card office at www.stagcardonline.com (24 hours a day). Once reported as lost or stolen, the card will be deactivated. To reactivate a card that is found, the cardholder must request reactivation in person at the StagCard Office. Only the StagCard Office can reactivate a card, and an individual can hold only one valid StagCard at any one time.
Privacy/Disclosure of Account Information to Third Parties
The University will disclose information to third parties only when required to comply with subpoenas, court orders, or other applicable legal agreements or if the account holder gives permission through a written request.
Documentation of Account Activity
The cardholder can request a receipt at the time of purchase if the point-of-sale terminal is equipped to provide a receipt. Some locations are not capable of providing receipts. The remaining balance in the StagBucks account should be displayed at every point-of-sale terminal each time an account is accessed. The StagCard Office can always provide a balance, and balances for the last seven days of activity are also available through the online card office at www.stagcardonline.com.
Insufficient Funds/Off-Line Transactions/Negative Balances
Under normal conditions, the cardholder will not be able to overdraw an account. If, under certain unusual circumstances, an insufficient funds condition occurs, it is the responsibility of the cardholder to provide restitution. If the condition is not cleared, the insufficient funds amount will remain negative, and the account will be rendered unusable and/or the University may seek recovery from the cardholder.
The University will refund the cardholder’s remaining StagBucks balance upon graduation or withdrawal/resignation from Fairfield University. Refunds will be generated automatically after the individual is officially separated from the University. All refunds will be issued less a $25 processing fee.
No interest or other earnings will be paid to the cardholder or credited by Fairfield University for funds held in StagBucks accounts. Funds are deposited at the cardholder's discretion. There is a $25 fee for returned checks. Once the account is activated by making a deposit, any balance on the account will carry over semester to semester, or year to year, as long as the individual remains enrolled at or employed by Fairfield University. No refunds will be made prior to graduation or withdrawal/resignation. StagBucks are different from "dining dollars" and funds cannot be transferred between these two accounts.
Students who select a meal plan with associated Dining Dollars have the pre-determined amount of Dining Dollars on a semester basis only. Therefore, any balance in the Dining Dollars account does not transfer or carry over from semester to semester, or year to year.
Error Resolution Procedure
As soon as a cardholder believes that there is a discrepancy or would like information about a discrepancy, the cardholder should contact the StagCard Office immediately. The communication must include: (1) the cardholder's name and Fairfield ID number, (2) a description of the transaction in question and the discrepancy, and (3) the dollar amount of the transaction. The StagCard Office will inform the cardholder of the disposition of the matter within 10 business days after notification from the cardholder and will correct any error promptly. If the StagCard Office determines that there was no error, the cardholder will receive a written or verbal explanation for the determination. The cardholder may request copies of documentation used in the review.
The University reserves the right to charge a monthly service fee for a StagBucks account which has been inactive for a period of at least 12 months. Accounts inactive for 12 months or more may be closed and the account balance will become the property of Fairfield University.
The University reserves the right to establish daily limits on privileges to minimize misuse of funds on a lost or stolen card.
Change of Terms
The University may change any term or part of this policy by sending a written or electronic notice to the cardholder at least 30 days before the change is to become effective. The use of the StagCard on or after the effective date of change means that the participant accepts and agrees to the change. The University may apply any such change to the outstanding balance of the StagBucks account on the effective date of the change of terms and to new charges after that date. The cardholder's use of their StagCard indicates acceptance of the terms of this cardholder agreement.
Over time, the cards can become worn, damaged, or unreadable. Cards damaged due to normal or reasonable wear and tear will be replaced at no cost to the cardholder. The StagCard Office reserves the right to assess the $25 replacement fee for replacement of a card damaged due to neglect, misuse, or improper care, at the office's determination and discretion.