Our Services

The mission of Academic Computing is to plan, develop, implement, maintain, and manage the information technologies and resources necessary to facilitate the teaching and learning process among faculty and students in a cost-effective manner.

The Academic Computing department provides a broad range of software support to the faculty of Fairfield University. Assistance is available for individual instructors who wish to explore ways to incorporate technology into their coursework. Software vetting, training, and support, application integration, course management systems, and the use of computers/iPads are some of the services the Academic Computing staff provide.

Enterprise Computing focuses on the need for administrative and academic technology solutions for higher education. Our goal is to provide administrators and faculty with the information they need, when they need it, on whatever device they prefer. Some of the many systems we support include: 

Banner

Banner is the Student Information System of record. Banner holds the academic records for all students and is used to process course registration, billing, and financial aid.

Workday

Workday is the Finance, HR, and Payroll system of record. Employees can use Workday to manage their time off, view pay statements, select benefits, and more self-service tasks. 

My.Fairfield

My.Fairfield is the portal to access many Fairfield IT and computing resources. Students, faculty, and staff can access key resources including Banner, Workday, Blackboard, Zoom, Email, and more.

Custom Applications

Enterprise Computing develops and maintains a portfolio of custom applications to support the University’s needs.

The Infrastructure Services Server Team performs several functions for the University.

• Servers - We install and maintain our Data Center servers for a variety of on-premise applications and storage needs.
• Email – We provision Outlook for staff and faculty, as well as Gmail for students.
• User Accounts – Our User Accounts are set up and maintained via our NetID system. These accounts provide access to most University ITS Resources.
• Cloud Storage – We are able to offer Dropbox storage for faculty and staff for academic and work purposes. This file storage space is accessible both on and off campus, and via smart devices. Students are able to utilize Google Drive for online file storage.

The Infrastructure Services Unified Communications Team maintains the University's wired and wireless networks, as well as the Avaya Communications Platform.

• Network – Fairfield University has a robust wired and wireless network. The University offers Wi-Fi coverage throughout our buildings, as well as many outdoor areas on our beautiful 200 acre campus.
• Voice Services – The Unified Communications Team also maintains and supports the Avaya Communications Platform, Campus Emergency Phones, and several other services associated with traditional voice communications.

If you are having problems with any of the services mentioned above, please go to the ITS HelpDesk webpage, or contact itshelpdesk@fairfield.edu. A support technician will be assigned to troubleshoot the issue and will get back to you.

For 24/7 after hours support please call (203) 254-4069 or use the chat feature on the ITS HelpDesk.

IT Security at Fairfield University is dedicated to the safety and privacy of all students, faculty, and staff. We frequently reassess our security posture and adjust our defenses to protect against a persistent and ever-changing threat. We partner with best of breed companies to implement solutions that balance both security and usability. Awareness is a crucial component in our strategy, as we believe human firewalls are our most advanced line of defense. We co-chair the Cyber Incident Response Committee, which includes University leaders and outside partners, and drill regularly for a variety of emergency scenarios.

IT Security interfaces with the academic community through speaking engagements, internships, and development of the Cybersecurity Lab, which provides real world exposure to the malicious tactics in use on the internet today. Finally, IT Security prides itself on attention to detail, customer service, and being a good steward of the technology, which empowers the University to pursue its goals and mission with confidence.

Information Technology Services (ITS) employs highly trained technicians to support technology needs for both Faculty and Staff across the University.

University employees with any computing needs are encouraged to submit a request through our online ticketing system for any software, hardware, or network related issues. Personally owned computers and printers that were not purchased through the University may be referred back to the manufacturer for further assistance in resolving any hardware related issues.